杰妮·卡斯特罗：从88平方英尺小店到八位数营收咖啡品牌Jenny Castro: From an 88 square foot store to an eight figure revenue coffee brand

Most coffee shop founders only focus on brand building and promotion by putting effort into beverage packaging, while Coffee Dose has a distinct style since its inception: high profile eye-catching, pink tone, dirty exit, and high recognition. The brand menu is completely built around its own tone, rather than the other way around making the brand switch to dining products. Castro has created a core barrier that competitors cannot replicate - creating a sense of belonging for customers and truly integrating into the brand concept.

I have no experience in the coffee industry, but I personally drink three cups of coffee every day, which is at least a good starting point. More importantly, I am eager to regain my passion for creation. Building a new brand has given me a long lost vitality. I understand that it is not necessary to be knowledgeable in everything, just to find professional and reliable peers. I am a typical Type A personality, and once I identify with something, I will devote myself wholeheartedly. Since the first day of opening, I have been dedicated to quality, insisting on using pure ingredients, selecting top-quality coffee beans, and insisting on making all products in-house, from flavor syrup to freshly squeezed almond milk without exception. What we want to provide is upgraded services and special experiences. Since we want to build our own brand and serve the surrounding community in our own name, we must achieve uniqueness. When operating an 88 square foot small shop on the streets of Costa Mesa, creating differentiation was not an option, but a necessary requirement for survival. In terms of brand expression, we must take the lead, with a bold and memorable style. ”Castro said so.

Coffee Dose is located at the Brunch Club store in Ensinitas. Image source: COURTESY COMMON STANDARD

The expansion model of traditional coffee shops is nothing more than replicating flagship store templates in markets with stable customer flow during certain periods.

Coffee Dose, on the other hand, takes the opposite approach, with each store having its own unique style and personality. Flagship flagship store, light meal club, Delisu store, and container themed store cannot be simply copied or replaced, they are more like independent rooms with different styles in the same mansion. The Brunch Club, which will open in Ensinitas this year, was designed by Amanda Malson of the creative design agency Common Standard. It features an ultimate blend of retro dining and disco styles - mint green, marshmallow powder, glossy vinyl material, chrome metal decorations, and a DJ booth disguised as an Italian coffee machine. The Palm Springs new store is based on the retro modern style of the mid-20th century, introducing metallic, pink, and mint green colors to form a color scheme that blends desert tones with disco colors. The brand core remains unchanged, while each has its own unique expression style.

The brightly colored interior of the Coffee Dose store. Image source: JORDAN SHILEY

From its inception, Coffee Dose has placed as much emphasis on its brand as on the product itself. 'Anti Bitch Serum' is our exclusive label used to refer to our coffee and matcha beverages. When people hear this term, they immediately associate it with Coffee Dose. Our brand style is bold and straightforward, daring to express everyone's true thoughts hidden in their hearts (or not wanting to express them seriously). We are full of fun in the surrounding cultural and creative industries, product packaging, store signage, and brand language expression, advocating that people do not have to live too seriously and conservatively. Coffee Dose does not deliberately cater to everyone, which is precisely one of our biggest advantages. Customers who resonate emotionally with Coffee Dose have strong stickiness; They not only purchase products, but also identify with and follow this brand. This loyalty stems not only from the high-quality Third Wave boutique coffee, but also from the unique brand personality: we are different from traditional coffee shops that are stereotyped, more like witty, candid, sincere and down-to-earth friends. ”She said.

The reason why the Coffee Dose model works is that consumers in the hospitality industry do not specifically clock in at the same location twice. Customizing and redesigning each new store while retaining a unified brand core can help the brand establish a foothold in homogeneous commercial areas, while template based replicas of coffee shops will only appear redundant. Customized expansion carries significant risks, but Castro is one of the few operators in the industry willing to take on this risk: customized design has a longer preparation period, higher costs, and is more difficult to form a standardized system like template based store expansion. The first batch of customers who visited the store in 2018 also grew along with the brand; Nowadays, they have started practicing Pilates and paying attention to the ingredients of food, but still prefer relaxed and casual leisure consumption scenarios without pretending to be serious.

Coffee Dose has a strong brand recognition from packaging to interior design. Image source: JORDAN SHILEY

Offline store space is a core component of brand experience. Each store has a unique style, but belongs to the same brand system. Each Coffee Dose has its own unique temperament, and the more a new store is opened, the higher the brand's classic recognition. In 2018, we started with a small bar counter in the corner of a hair salon, and then created a container outdoor leisure space called Dose in the Box, opening a mini store called MicroDose. Within the first five years of our entrepreneurship, we landed a 1700 square foot Flagship Diner in Costa Mesa, which made a name for itself with its ultimate retro interior featuring pink and green contrasting colors. ”Castro introduced. This year, we have continued to explore new markets: the Ensinitas Brunch Club continues the retro restaurant style of its flagship store from the 1950s; this autumn, Palm Springs will also launch a larger scale themed store - a full-service brunch club covering an area of one acre and a building area of 3700 square feet, which will be accompanied by a fast coffee delivery channel. Essentially, Coffee Dose is no longer just a coffee brand, but also a lifestyle experience. Products can attract new customers to the store, but unique brand personality is the key to retaining repeat customers. ”

Castro keenly captures changes in consumer trends and adjusts menus in a timely manner to firmly retain customers.

All meals in the store do not use vegetable seed oil, and insist on using natural ingredients and organic eggs. We provide pickled bagels, mushroom health supplements, and functional latte, which not only satisfy the appetite but also provide a large nutritional ratio. Hangover repair pancake, minced meat burger, and customized pink croissant, miso honey butter disco dessert appeared on the same stage. The business design of Brunch Club was originally intended to extend the duration of customer stays. Adding cocktails and wine to the menu allows for a natural continuation of brunch into afternoon light meals. The store is equipped with vintage pastry cabinets, exclusive children's menus, including holiday sundae, customized painted paintings, hot chocolate special drinks, and other categories. After the daytime business ends, the venue transforms into a private event venue, Dose After Dark, to host various private events. The store also has a self pickup window, as customers who are willing to sit and relax in the store on weekends will also take a functional latte with them on their way to Pilates practice on Tuesday mornings.

Coffee Dose flagship store bar seating area. Image source: JORDAN SHILEY

Castro himself has become the soul symbol of the brand.

She dares to openly express the ideas deliberately downplayed by other company founders, and expresses her views in a genuine and casual tone through her personal social media account. In the eyes of the audience, she is not a delicately packaged and leak proof corporate executive, but a friend with a clear stance and sincere frankness. "From the very beginning, we have regarded brand building and marketing promotion as the core driving force of revenue, rather than as an afterthought supplement. Every detail has been carefully designed. As long as the brand concept can be embedded, we will never let go of any carrier: paper cups, Dim sum bags, store logos, interior decoration, and use all elements to create an impressive consumer experience suitable for social sharing. When customers enter the Coffee Dose, they were expecting to shoot a blockbuster of online red card printing with a sense of atmosphere. This natural flow exposure has become our most efficient and cost-effective growth engine. At the same time, solid business logic also empowers us: the coffee industry has considerable profit margins, even if we insist on using high-end raw materials, high-quality fresh milk, premium coffee beans and matcha, and all core materials are self-made, we can still maintain a good single store profit level. The considerable profit margin allows us to have funds to continuously support brand building and further drive market demand. We also strive to build a professional team and enhance the overall service experience: from operations, creative planning to store staff, we prioritize hiring professionals with strong professional abilities and a genuine passion for the industry. We refer to employees as' atmosphere builders' because, like products, they directly determine the customer experience in store. More importantly, we always do it ourselves. In the early stages of entrepreneurship, my husband Oscar and I stayed at the bar every day, and our original intention never changed. To this day, we still personally take on duty and undertake customized catering activities. ”Castro added.

The new Coffee Dose Palm Springs store will open at the end of 2026. Image source: COURTESY OF COMMON STANDARD

The Brunch Club, located in The Ranch on Rancho Santa Fe Road, is positioned as the brand's first light luxury retro restaurant. Castro is actually defining and creating this new niche format in real time. The Palm Springs store, which will open in the fall of 2026, will continue the same brand core and create 3600 square feet of space, equipped with a fast lane and a dedicated outdoor window for walk-in customers; And local consumers in Palm Springs are already very compatible with Coffee Dose's visual aesthetics and brand style.

At present, Coffee Dose has over 200 employees and its expansion plan continues to advance. The brand's annual revenue has reached the eight figure level and is expected to soon challenge the nine figure scale. In the final analysis, Coffee Dose has already surpassed the scope of ordinary coffee brands: relying on unique experiences to attract traffic, and relying on unique brand charm to retain people's hearts.

The author of this article is a senior contributor to Forbes, and the content of the article only represents the author's own views.

This article is translated from:

https://www.forbes.com/sites/yolarobert1/2026/04/29/how-jeni-castro-turned-an-88-square-foot-coffee-shop-into-an-8-figure-brand/

Article: Yola Robert

Translation: Nora

Proofreading: Lemin